Products of Salesforce.com
1.Sales Cloud (Salesforce Automation & CRM)
☁Sales Cloud connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information.☁
☁It’s everything you need to close deals quicker. Wherever you are. Whenever you want. On any device.☁
☁Sales Cloud is a part of growing number of Salesforce product suites that are literally ‘on the cloud’. These include Service Cloud, Chatter Cloud, Data Cloud, Social CRM, etc. The Sales Cloud gets you everything that you need on your fingertips: be it contacts, social accounts to mobility, collaboration and analytics. ☁
☁This cloud application lets users get access to their information wherever they are, as long as they have a connected PC or an internet-based cell/mobile application. It also allows you to manage, control and track campaigns, sales performance, inventory movement and other key information using the same application.☁
The way to sell faster and better than ever before.
With Salesforce everyone performs like an “A” player.
☁There are many different size companies, but sales reps at every size company share one common goal — the desire to be a top performer. That’s where Salesforce can help. From the small business to the large enterprise, we have solutions to help sales reps everywhere increase pipeline generation, reduce sales cycles, and improve win rates.☁
New Features coming in Winter 2015 Release in Sales Cloud
Customers
1.Philips
2.Thomson Reuters
3.Carlo's Bake Shop
2.Service Cloud(Customer Service,Support)
☁Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.☁
☁Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.☁
Customers
1.Activision
2.WellsFargo
3.Philips
☁"Sales Cloud" refers to the "sales" module in salesforce.com. It includes Leads, Accounts, Contacts, Contracts, Opportunities, Products, Pricebooks, Quotes, and Campaigns (limits apply).
☁It includes features such as Web-to-lead to support online lead capture, with auto-response rules. ☁
It is designed to be a start-to-end setup for the entire sales process; you use this to help generate revenue.☁
☁"Service Cloud" refers to the "service" (as in "customer service") module in salesforce.com. ☁
☁It includes Accounts, Contacts, Cases, and Solutions. It also encompasses features such as the Public Knowledge Base, Web-to-case, Call Center, and the Self-Service Portal, as well as customer service automation (e.g. escalation rules, assignment rules). ☁
☁It is designed to allow you to support past, current, and future clients' requests for assistance with a product, service, billing, etc. You use this to help make people happy.☁
☁The differences between Sales Cloud and Service Cloud are the same across each "edition" ("professional", "enterprise" and "unlimited"), mainly outlined above. ☁
☁The differences, as you can gather from the prior paragraphs, is that each cloud is designed to support a specific set of features that you would use to sell services and products, and support those services and products (respectively).☁
☁New Features coming in Winter 2015 Release in Service Cloud☁
3.ExactTarget Marketing Cloud( Email, Mobile)
Vodafone
Helping all size businesses achieve tangible business results.
New Features coming in Winter 2015 Release in Marketing Cloud
4.Salesforce 1 Platform
( Cloud ApplicationDevelopment)
Create amazing apps.
Connect everything.
Connect everything.
☁The Salesforce1 Platform accelerates the
development and deployment of apps. 100% cloud, it's the Customer Platform that
lets you:
☁Create
custom apps, fast, with clicks or code.☁
☁Connect
faster to everything, with powerful APIs.☁
☁Deploy
and access any app on Salesforce.☁
☁Get going
with over 2,000 apps on the AppExchange.☁
5.Salesforce
Chatter (Enterprise Social Network)
☁Be more productive with collaboration at the heart of
your business.☁
☁Chatter
is the leading enterprise social network
that allows teams to take action and sync up like never before.☁
☁And
because it's built on the Salesforce1 Platform, you can create custom actions
and deploy instantly to every desktop and device, and access any app from a fast, easy-to-use social feed.☁
6.Salesforce Work.com (Sales PerformanceManagement)
☁The leading sales performance management platform☁
☁Work.com is a corporate performance management platform for sales representatives with a user interface (UI) that resembles a social networking website. ☁
☁The platform, which is a Salesforce product, targets employee engagement in three areas: alignment of team and personal goals with business goals, motivation through publicrecognition and realtime performance feedback.☁
☁Sell, service, and market better using the Salesforce
Work.com sales performance management platform.☁
7.Salesforce Force.com
☁Salesforce Force.com is the Cloud platform to automate & extend the business by developing the applications.☁
8.Salesforce Radian6
☁It is the Social Media monitoring and engagement platform.This will be responsible to listen, Analyze and engage in conversations with customers on public Social web.☁
9.Salesforce Site.com
☁Site.com is used to design and publish Websites, Social pages, Templates with the first web in the cloud.Its built for social networking, so we can easily add Twitter, Facebook, Linkedin.☁
10.Salesforce Heroku
11.Salesforce Data.com
☁So you can connect with decision makers faster, and easily plan territories with the latest, most accurate data.☁
12.Salesforce Database.com
☁Database.com is Salesforce.com’s multitenant Database as a Service platform that aims to be the cloud database engine for application developers.☁
☁As opposed to Force.com, the Platform as a Service offering from Salesforce.com, it does not support user interface elements such as page layouts or custom views, there is no support for VisualForce, it has no Visual Workflows capabilities and there are no reports and dashboards available.☁
☁Database.com is focusing on advanced relational database functionalities and supports Salesforce Object Query Language (SOQL) and Saleforce Object Search Language (SOSL) that proved to be popular in enterprise cloud applications development.☁
☁Database.com offers a REST API which makes it ideal for mobile and social applications that require data storage with state-of-the-art security model and identity and access management.☁
13.Salesforce Appexchange
☁The AppExchange from salesforce.com is the world's leading cloud computing application marketplace, with thousands of sales applications, social enterprise tools, and expert services ready to deploy in the Sales Cloud. ☁
☁With just a few clicks you can add specialized sales compensation, contract management, data cleansing, project management, and more.☁
☁Two popular apps available on Salesforce AppExchange are LinkedIn for Salesforce, which allows users to view LinkedIn profiles alongside account information stored in Salesforce and Outlook Integration for Salesforce, which enables users to view Salesforce data directly in Microsoft Outlook.☁
14.Salesforce Desk.com
☁Desk.com provides small-to-medium-sized companies with cloud-based customer support management to help for field queries through phone, e-mail, web, Twitter, and Facebook.☁
☁It will join a crowded field of smart customer support startups including Zendesk and TalkDesk.☁
15.Salesforce Community Cloud
☁Salesforce.com officially rolled out a new and improved version of its enterprise chat product recently, a tool which it calls Community Cloud. Its purpose behind the Community Cloud is apparent as it wants to compete against LinkedIn.☁
☁According to the company, Community Cloud is like a custom, private version of LinkedIn for businesses. It lets companies connect with customers, employees, and partners to chat, share files, and so on. It also inks them to apps, news, and other things that people need to do their jobs and help customers.☁
☁Salesforce Winter 2015 Updates☁
Awesome....!! Very useful information...Thank You PJ.
ReplyDeleteThanq Valli....:-) :-)
ReplyDeleteDont know much about cloud computing. But each and every point you have mentioned very clearly . Very nice and helpful information to all the beginners. Keep goin dude and All the best .... (Y) ....
ReplyDeleteHaha....Thanq Mourya...!!!!!!!!
ReplyDelete